Kintota — Supporting you to Support yourself Call 01752 278364
If you joined us as a client

This is what your journey with us looks like

Eight steps, in plain English. You can stop, change your mind, or ask us something at any point.

A client out at Mount Batten with a support worker
  1. 01

    You hear about us

    • Usually through Adult Social Care, Livewell or SORT.
    • Sometimes through social prescribing, a leaflet, our Facebook page, or someone you know.
  2. 02

    You get in touch

    • Facebook message, email or a phone call — whichever is easiest for you.
  3. 03

    We arrange a meeting to get to know each other

    • Usually at your house, or wherever you'd rather meet.
    • We talk through what we do in more detail and how we can help you live your best life.
    Who you'll deal with: your client manager
  4. 04

    Onboarding begins

    • We confirm your visit dates and times.
    • You tell us your preferences on staff, and we write them down.
  5. 05

    First visits, with an introduction

    • Your first visit is an introduction to the staff supporting you.
    • Your core workers get identified during these early visits.
  6. 06

    Relationships get built

    • Over a few weeks you get to know your staff.
    • Any kinks get worked out — tell us and we sort it.
  7. 07

    Fortnightly review

    • We check whether anything else has come up that you need.
    • We see how you have been getting on with your staff so far.
  8. 08

    Every three months, a proper review

    • A review of our services with you and your client manager.
    • Any concerns or queries are actioned as necessary. This carries on for as long as you are with us.
    Who you'll deal with: your client manager

What does this mean?

  • Nothing is decided at the first meeting — it is a chat.
  • You tell us your preferences on staff and we write them down.
  • If something is not working, tell us and we sort it.

Ready to talk to someone?

Ring the office and ask for the client manager. If you would rather write, email us and we will call you back.

Call 01752 278364 Email the office
"After weeks of small steps — starting with just a trip to the front door — he came out to a local park for the first time. He now regularly enjoys walks in the park."
Lucy H
Operations Manager
Talk to a real person
Office hours 10–3. If you get a bit lost, give us a call!
Call 01752 278364 Email us